general conditions

    1. GENERAL

  • 1.1. These conditions apply to all orders. Every order implies the explicit acceptance of these sales conditions.
  • 2. DELIVERY and SHIPMENT

  • 2.1. Delivery is made as long as stocks last.
  • 2.2. The order will be dispatched between between Monday and Friday, excluding local and national holidays and festivities. Clavast is not responsible for unforeseen delays. Clavast is not responsible for unpredictable delays, notwithstanding that, except for cases of Force Majeure, the product(s) will be delivered within a maximum of thirty (30) days following the day after the submission to Clavast of the order by the Customer. Unless other specified by the wait time specified on the order.
  • 2.2. The goods are sent according to the overview per country at both the cost and the risk of the customer to the delivery address given by the customer.
  • 2.3. If it is impossible to deliver the product, the agreement is dissolved by operation of law. The seller is obliged to notify the customer in writing before the delivery period has ended. In the case of partial delivery, each delivery will be considered a separate sale.
  • 2.4. Except if proof to the contrary is provided, the seller will have discharged its obligation to deliver as soon as the items delivered by the seller have been offered to the buyer once. In the case of home deliveries, the transport operator’s report about the refusal to accept delivery will serve as full proof that the delivery has been offered.
  • 3. PRICE

  • 3.1. Clavast uses its best endeavors in order to keep the information on the e-shop constantly updated. Clavast can’t guarantee the complete absence of errors on the e-shop. The shop may contain typographical errors, mistakes and inaccuracies relating to the price, availability or details of products. No liability is accept for the consequences of misprints and typesetting errors.
  • 3.2. Clavast does its utmost to ensure that all pricing information on the e-shop is accurate, but cannot guarantee the absolute absence of error. In the event that an error in the price of a product shall occur, Clavast will allow customers the option to confirm the purchase of the product at the correct price or to cancel the order. If WRC is not able to contact the customer within 30 days, the order will be treated as cancelled.
  • 3.3. The prices are valid at the time of publication. After this they are subject to change. The shipping costs are not included in the prices given. All prices on the e-shop include Belgian VAT.
  • 3.4. All prices are per item unless otherwise indicated.
  • 3.5. If shortly after a product has been purchased a product already purchased turns out to have been reduced in price, the buyer cannot claim a refund of the price difference.
  • 3.6. Clavast is not responsible for any foreign customs fees or duties that may be applied after shipment.
  • 3.7. Clavast reserves the right to amend the errors or inaccuracies, even after an order has been submitted and furthermore reserves the right to amend or modify the information on the e-shop at any time without any prior communication.
  • 4. RIGHT OF REVOCATION

  • 4.1. In the case of a consumer purchase in accordance with the Act on Distant Selling (Article 7(5) of the Civil Code), the consumer has the right to inform the seller that he has decided not to go ahead with the purchase, without payment of a fine and without indication of a reason, within 14 working days from the day following the day of delivery of the product. Before sending the product back, the buyer must within 14 days of delivery inform the seller by e-mail or via the contact form that he will be sending it back. The items must be returned in the original packaging (including accessories and associated documents) and their condition must be as new.
  • 4.2. Articles bought during the sales period cannot be returned.
  • 5. COMPLAINTS or DISPUTES

  • 5.1. Complaints or disputes should be made known within 14 days of delivery in writing. If the complaint is found to be grounded, our liability is limited to the replacement of the goods. Any liability on the part of the seller limits itself to the actual amount paid for the order.
  • 5.2. The European Commission has an online platform to handle e-commerce related complaints and disputes outside a court environment, the so called ODR-platform (“Online Dispute Resolution”) http://ec.europa.eu/odr/. It’s an interactive website that’s free of cost and available in all official languages of the EU. Consumers and entrepreneurs can find information about the possibilities to solve their issues without intervenience of a court or any other legal institution. On top of that, consumers and entrepreneurs can file a complaint relating to an online transaction. This complaint then will be sent, by the platform, to an ADR-entity, an alternative dispute resolution.
  • 6. RETURNS

  • 6.1. Products can be returned within 14 days after receiving the order. The articles can’t be returned or refunded in a regular offline store.
  • 6.2. Clavast recommends using a courier when returning goods in order to allow the tracking of the shipment.
  • 6.3. Clavast will not be held responsible for the refund or the compensation of those products that have been lost, stolen or damaged The right of withdrawal only applies to stock items, not to customized/personalized goods at the request of the buyer..
  • 7. OVERDUE PAYMENTS

  • 7.1. In the event of overdue payments, interest shall be added to the outstanding amounts on the invoice by order of law and without prior notice of default at a rate of 1% per months as of the invoice date. In case of non-payment and if a demand by ordinary post is not responded to within 14 days, fixed compensation to the value of 10% of the outstanding amount with a minimum of € 50 (fifty euro) and a maximum of € 2.000 (two tousend) will be due.
  • 8. RIGHT OF OWNERSHIP

  • 8.1. The seller remains owner of all goods until full payment has been made.
  • 9. APPLICABLE LEGISLATION

  • 9.1. Belgian law applies to these conditions of sale and any disputes will be referred to the competent district court of Bruges.