FAQ’s

Is it safe to pay online?

Yes, very safe.

To guarantee safe online payments, this e-shop cooperates with the Belgian company Ingenico (formerly known as Ogone). Ingenico is the leading provider of multichannel payment services with a 100% safe payment process.

Each payment (Bancontact, Visa, Mastercard, etc) is transferred via a with several secured firewalls website, straight between Ingenico and the buyer.

So nor the e-shop nor any other third party faces your credit card information or personal details.

Ingenico verifies the validity of your card, the cardnumber and the access rights of your credit card and gives message to this e-shop when all OK so payment can be made. So, your purchase can be confirmed right away and shipment of the purchase can be put in process immediately.

Choose your payment method

We accept the following payment methods:

Bancontact / Mister Cash / Maestro for customers of Argenta, AXA, Fintro, etc …

You will need your personal cardreader or Digipass (depends on the bank to which you belong) in order to complete your online payment. This will generate a unique code for the transaction to verify and authorize payment and it helps to protect you from fraud. There are no service on behalf of the online shop.

KBC-CBC Online / ING Home Pay / Belfius DirectNet

Payment via online money transfer. Customers of ING, KBC and Dexia can pay the amount directly by money transfer. To do so follow the step-by-step instructions. Payment by money transfer is secure and takes place directly via your bank’s online payment module. There are no service on behalf of the online shop.

Visa / MasterCard / American Express

The payment takes place in the secure environment of payment provider Ingenico (Ogone) which treats your details with the utmost care. The payment can be found on your bank slip under the name “Clavast”. There are no additional costs for payments by credit card.

PayPal

PayPal is a payment system for online and mobile payments between individuals. In order to be able to make a payment, it’s only required to previously link an e-mailadress to a PayPal-account (linked to a bank account or credit card). Payment with PayPal is free for you (the buyer), however, the seller (online shop) pays a service cost.

iDEAL (only available for clients in the Netherlands)

This payment method makes it possible for you to pay directly during the order process via your own bank. You pay in your familiar Internet payment environment on the basis of your bank’s specific security methods. If you use telebanking, you can use iDEAL straight away, without having to register first.

Manual bank transfer

This means that you complete your purchase without an online payment. After you’ve chosen this payment method, you’ll receive an e-mail confirmation and instructions to tranfer the payment afterwards.

In need of an invoice?

If you want to receive an invoice for your purchase, they you should indicate so when you place your order.
When you fill in your details, you can select the option “Invoice data” then you can give your company name and a valid VAT number.
The invoice is then sent to you by e-mail (after the delivery of your order).
Invoices will only be made if you give a valid VAT number.
If you have questions about your invoice, feel free to send ane-mail to our customer service department.

FAQ: DELIVERY INFORMATION

Delivery times

All orders are sent from Belgium.
We use the courier company bpost to deliver your order.
Articles which are indicated as “in stock” on the website are available off the shelf.
Should this not be so, you will be contacted right away.
Once we receive your order and payment, your articles are prepared for shipment as soon as possible.
Normally your purchase is dispatched in 3 to 5 working days, Express deliveries are possible, at an extra cost. Please contact us by using the contact form.
As soon as your order is dispatched, you will receive an e-mail.

Delivery costs

The cost of delivery of your order depends on the country where to send your package to.
The country of delivery should always match the country of purchase.
You can find the list of the countries where we provide below and the respective rates.
Belgium: € 6 (Including VAT). Free shipping for orders > € 125
The Netherlands: € 10
Luxemburg: € 6
Germany: € 10,95
France: € 11,95
United Kingdom: £ 19,95
Spain: € 31,95
Italy: € 31,95
Portugal: € 31,95
USA: $ 45
Hong-Kong: $ 69,25
New-Zealand: $ 79,65
Australia: $ 79,65

FAQ: RETURNS

General conditions for returns / exchanges

Returning or exchanging an article bought in the online shop is possible, it it meets the following conditions:

  • within 14 days after receiving the original purchased article
  • unused
  • not damaged
  • in the original packaging (including label, accessories and associated documents)
  • maximum 1 return per purchase

The seller reserves itself the right to refuse to refund the corresponding amount of the returned item, if it is suspected that the articles are already used or damaged by debt different than the seller or the supplier of the delivery.

How to exchange an order?

You want to exchange an article? We will ask you to follow the following instructions so that we can process your return in the most effective way.

1. notify our customer service centre by e-mail (contactform) that you wish to exchange an item

2. you will receive instructions and a exchange document via e-mail

3. mention the article and the reason for the exchange on the exchange document

4. attach the order confirmation you received by e-mail and the exchange document to complete the package

5. send the article to the return address, the shipping costs are your responsibility

6. after the receipt and approval by the seller, the seller will send you a receipt by e-mail

7. when your returned article has been approved by the seller, when in stock, the seller will send the new article asap

Returns are only possible via the online shop of the seller!

Costs

Shipping costs for returned articles are your responsibility.

Non-stamped shipments or COD shipments will be refused.

How to return an order?

You want to return an article? We will ask you to follow the following instructions so that we can process your return in the most effective way.

1. notify our customer service centre by e-mail (contactform) that you wish to return an item

2. you will receive instructions and a return document via e-mail

3. mention the article and the reason for the return on the return document

4. attach the order confirmation you received by e-mail and the return document to complete the package

5. send the article to the return address, the shipping costs are your responsibility

6. after the receipt and approval by the seller , the seller will send you a receipt by e-mail

7. when your returned article has been approved by the seller, the seller will refund your order

The right of withdrawal only applies to stock items, not to customized/personalized goods at the request of the buyer.

Returns are only possible via the online shop of the seller!

When will I receive my refund?

In case you did not mention a bank account number,  you will receive a gift voucher valid for 6 months.

The voucher is only valid on the online shop of the seller.

In case you did mention a bank account number, the refund will be transferred within 14 working days.

Costs

Shipping costs for returned articles are your responsibility.

Non-stamped shipments or COD shipments will be refused.